RETURN & REFUND POLICY – PLAYTIMEGAMES
1. Right of withdrawal (Return policy)As a consumer, you have the right to cancel your order within 14 days without giving any reason.The withdrawal period expires 14 days after:
- the day you receive the product, or
- in case of multiple products: the day you receive the last product
2. Conditions for returnTo be eligible for a return:The product must be unusedThe product must be complete
- The product must be in its original packaging
- All labels must still be present
Important:For hygiene and safety reasons, products that have been opened cannot be returned.
3. How to request a returnTo initiate a return:1. 1. Send an email to: sales@playtimegames.euwith:
3. How to request a returnTo initiate a return:1. 1. Send an email to: sales@playtimegames.euwith:
- your name
- order number
- reason for return (optional)
OR2. 2. Use the official withdrawal form:https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf
Upon approval, you will receive further instructions and (if applicable) a return label.
4. Return shipmentYou must return the product within 14 days after your notificationThe return shipment is at your own risk
4. Return shipmentYou must return the product within 14 days after your notificationThe return shipment is at your own risk
- The return costs are for the customer's account
- Products must be carefully packaged
5. RefundAfter receipt and inspection of the returned product:The purchase amount will be refundedThis will be done using the same payment method as the original payment
- Refund will be made within a reasonable period
We reserve the right to:
- apply a reduction in value if the product is damaged
- refuse a refund if the conditions are not met
6. Damaged or incorrect productsHave you received a damaged or incorrectly delivered product?Please contact us immediately via: sales@playtimegames.euIf possible, include photos.We will provide:
- a replacement, or
- a suitable solution
7. Non-returnable productsThe following products are not eligible for return:
- Opened products (hygiene/safety)
- Used products
- Products without original packaging
8. Order cancellationOrders can only be cancelled as long as they have not yet been shipped.Please contact us as soon as possible via: sales@playtimegames.eu
9. Contact detailsPlayTimeGames bvQuellinstraat 492018 Antwerpsales@playtimegames.eu0499426868 / 0475465214
9. Contact detailsPlayTimeGames bvQuellinstraat 492018 Antwerpsales@playtimegames.eu0499426868 / 0475465214